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International
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Gold Hog - Frequently Asked Questions


Questions and Answers....

Why don't you offer phone support?

Why don’t we have phone support?

There are several reasons… A LONG story made short.

First… Doc has a policy that we take and answer emails 365 days year, and try and do so within 2-24 hours.  So, email us on a Sunday morning… you’ll probably have an answer by that evening.  Email us on Christmas Eve…. You’ll probably have an answer on Christmas day. If you can find another company that offers that kind of support in a similar industry… let us know.

Next… Doc is insistent that people get the RIGHT answers… not just “AN” answer.  Many of our products are quite technical and require not only the ability to “pick up a phone”… but years and years of mining and prospecting experience. There are only a couple of people that are allowed to answer emails and Doc reviews them all to make sure they are correct.  That’s dedication and a total commitment to taking care of customers.

Lastly… we sell our products to 35 countries. We sometimes may get 40 – 100 emails a day.  Now convert that into 20 - 30 minute phone calls.  It could EASILY be 12 – 18 hours a day on the phone.  It’s just not humanly possible. Whether you’re ordering a $15 piece of Hog Moss or $5000 worth of equipment for your operation, the same applies. We treat all equally.

We want you to know… that if you take the time to write a well thought out email including needed information, a WELL informed and experienced mining / prospecting expert will review them and answer them in a timely manner.

Thanks

What forms of payment do you take?

We accept PayPal, MasterCard, VISA, AMEX, and Debits Cards.
All are processed through PayPal, but you DO NOT NEED a PayPal account.

Again.. you do NOT need to use a PayPal account you can check out just like any website with credit card or debit card.

SEE THE PICTURES BELOW

For some international shipments to "at risk" countries, we require a money wire.  (Such as Africa and South America.)

 

How to Check Out using a Credit Card

Put the items you want in your shopping cart.
Once you are done follow the pictures below.

Step 1

Step 2

Step 3

 

Why Don’t You Take Checks or Money Orders?

We stopped taking checks and money orders in 2013.
Here’s further information why.

I know it’s hard to understand for some, but if you read further you may understand.

First… Sending checks and money orders through the “mail” is now one of the riskiest things you can do. Making payments online is fast, secure, and if there is ever a problem, all transactions are guaranteed and protected for BOTH parties.

Next… time is money.  If we get a check or money order in for an order, it ends up costing us roughly $40. Why?  Time / labor = money.   Someone has to open the envelope. Then manually process and enter the order.
Next someone has to fill out a bank deposit slip.  Then someone has to physically get into a vehicle and drive to the bank.  (40 minute round trip)  Plus that person must be reimbursed for mileage and gas. Then that person must verify the funds have hit the bank before shipping.   In the end, it simply is not worth it.  

Again, we process and ship 1000’s and 1000’s of orders to 35 countries each year.
All of which are done via online forms of payments.
Yes, we probably lose one sale per month because we don’t take checks or money orders.  For us, it’s a cost that makes sense.

 

 

 

 

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