Gold Hog - Frequently Asked Questions
Why don't you offer phone support?
Why don’t we have phone support?
There are several reasons… A LONG story made short.
First… Doc has a policy that we take and answer emails 365 days year, and try and do so within 2-24 hours. So, email us on a Sunday morning… you’ll probably have an answer by that evening. Email us on Christmas Eve…. You’ll probably have an answer on Christmas day. If you can find another company that offers that kind of support in a similar industry… let us know.
Next… Doc is insistent that people get the RIGHT answers… not just “AN” answer. Many of our products are quite technical and require not only the ability to “pick up a phone”… but years and years of mining and prospecting experience. There are only a couple of people that are allowed to answer emails and Doc reviews them all to make sure they are correct. That’s dedication and a total commitment to taking care of customers.
Lastly… we sell our products to 35 countries. We sometimes may get 40 – 100 emails a day. Now convert that into 20 - 30 minute phone calls. It could EASILY be 12 – 18 hours a day on the phone. It’s just not humanly possible. Whether you’re ordering a $15 piece of Hog Moss or $5000 worth of equipment for your operation, the same applies. We treat all equally.
We want you to know… that if you take the time to write a well thought out email including needed information, a WELL informed and experienced mining / prospecting expert will review them and answer them in a timely manner.
What forms of payment do you
Again.. you do NOT need to use a PayPal account you can check out just like any website with credit card or debit card.
Simply look for the link that says... "Don't have a PayPal account, check out with a credit card.) It usually is on the lower right of the checkout page.
For some international shipments to "at risk" countries, we require a money wire. (Such as Africa and South America.)
Read more below.
We get asked this question often and the answer is SO SIMPLE if you know how things work, but I guess I should address it FULLY and hope you get the point and give you a better understanding. If you ACTUALLY read this… your life online will be a MUCH better and a more informed process.
Top Question / Answer #1
I don’t want to use PayPal; don’t
you offer another payment method?
Now… PayPal is a free market
business, so OF COURSE they want you to sign up for PayPal. They will ask you if
you want to sign up, simply decline.
Second Question / Answer.
Many people think that MasterCard
and VISA are sitting around processing the millions and millions of
transactions every day. They don’t. All these transactions are processed
through something called “gateways”. These gateways are usually local banks,
large retail banks offering CC services, or other outside processors. So, in
the end, ALL CC charges go through many levels of processing, but they are
NOT processed through the issuing company such as VISA.
Third Question, which most people just don’t think about but is the most important.
Did you ever get an email or letter
from a company saying that their “systems” or servers were hacked and your
info may have been at risk? Why is this? This is because your information
is stored on THEIR server when you use their shopping cart. They ask you to
create an account and that information is stored there forever.
SECURITY LESSON 101 / Great Tip.
A Visa transaction is a carefully orchestrated process. When a Visa account holder uses a Visa card to buy a pair of shoes, it’s actually the acquirer — the merchant’s bank — that reimburses the merchant for the shoes. Then, the issuer — the account holder’s bank — reimburses the acquirer, usually within 24 to 48 hours. Lastly, the issuer collects from the account holder by withdrawing funds from the account holder’s bank account if a debit account is used, or through billing if a credit account is used.